Returns

Torque Works LLC — Return & Refund Policy

Last updated: 8/12/2026

At Torque Works LLC, we supply industrial testing instruments, precision metrology tools, and related accessories to machine shops, manufacturing facilities, and quality-control laboratories. Because our products are highly specialized and often calibrated, our return standards ensure product integrity and prevent resale of used or damaged equipment.

1. Eligibility for Returns

Returns are accepted within 30 days of delivery under the following conditions:

  • The item must be unused, undamaged, and in its original, unmarked packaging
  • All accessories, manuals, calibration papers, and included components must be returned
  • A valid proof of purchase is required

The following are not eligible for return:

  • Calibration blocks, reference standards, and consumables
  • Custom, special-order, and non-stock items
  • Items showing signs of use, wear, or contamination
  • Products that have been installed, calibrated, or modified by the customer

2. Return Approval Process

A Return Merchandise Authorization (RMA) is required before returning any item. To request one, email sales@torqueworks.us with:

  • Order number
  • Item(s) to be returned
  • Reason for return
  • Photos of the product and packaging

We will issue an RMA number and shipment instructions. Returns sent without an RMA may be refused.

3. Shipping Errors and Shortages

Shipping errors or shortages must be reported within 10 days of delivery.

4. Damaged or Defective Items

If a product arrives damaged or non-functional, contact us within 7 days with photos or video. We will arrange a replacement or full refund depending on product availability.

Note: damage caused in transit must also be reported to us within 48 hours of delivery so a carrier claim can be filed within the carrier's window.

5. Return Shipping

  • Return shipping is the customer's responsibility, unless the return is due to a Torque Works error (wrong item, damaged on arrival, etc.)
  • Torque Works LLC is not responsible for items lost or damaged in return transit. We recommend a tracked and insured method.

6. Inspection and Refunds

Returned items are inspected within 3–5 business days. Refund approval is based on condition, completeness of original components, and verification that the product was unused.

If approved:

  • Refunds are issued to the original payment method
  • Original shipping charges are non-refundable
  • Approved returns are subject to a 20% restocking fee (minimum $25)

If a return is denied, the item is shipped back to the customer.

7. Exchanges

Exchanges are permitted for the same product model only. Exchanges for a different model or specification require a new order.

8. Cancellations

Orders may be canceled before they ship. Once shipped, the standard return process applies.

9. Contact

Email: sales@torqueworks.us
Phone: 559-389-3660