Terms of service

Terms of Service — Torque Works LLC

Last updated: {December 8, 2025}

Welcome to Torque Works LLC. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from torqueworks.us, you agree to these Terms. If you do not agree, you may not use our site.

1. General Conditions

Torque Works LLC sells industrial testing instruments, metrology tools, and related accessories to machine shops, manufacturing facilities, quality-control laboratories, and individual customers.

We reserve the right to:

Refuse service to anyone for any reason
Modify or terminate the site at any time
Limit or cancel orders that appear fraudulent, abusive, or suspicious

2. Accuracy of Information

We strive to provide accurate product descriptions, specifications, pricing, and availability. However:

Errors may occur
Product information may vary due to manufacturer updates
Images may not always reflect exact product revisions

We reserve the right to correct errors and update information at any time.

3. Product Availability and Lead Times

Some products ship from our warehouse, while others ship directly from manufacturers or authorized distributors. Lead times and availability may change based on:

Stock levels
Supplier fulfillment
Shipping delays

We will notify you promptly if an order requires additional time.

4. Pricing and Payment

All prices are shown in USD.

We reserve the right to:

Update pricing without notice
Limit quantities
Refuse or cancel any order for which payment cannot be authorized

By completing a purchase, you agree to provide accurate billing information and authorize Shopify Payments or your selected payment provider to process the charge.

5. Shipping

Shipping rates and delivery estimates are provided at checkout.
Torque Works LLC is not responsible for delays caused by carriers, weather, customs, or incorrect customer information.

Items damaged in transit must be reported within 48 hours of delivery.

For detailed shipping information, see our Shipping & Lead Times page.

6. Returns and Refunds

Returns must comply with our Return & Refund Policy, available on our website.

Key points include:

Items must be unused and in original condition
Returns require authorization (RMA)
Certain items (calibration blocks, custom orders, used equipment) are not returnable
Restocking fees may apply

Refunds are issued after inspection.

7. Prohibited Use

You may not use this site or our products for:

Illegal or unauthorized purposes
Violating intellectual property rights
Interfering with site security
Uploading malicious code or engaging in fraudulent behavior

Any misuse of our tools or equipment is the sole responsibility of the user.

8. Limitation of Liability

Torque Works LLC is not liable for:

Injury, loss, or damages resulting from improper use of equipment
Errors in measurement or testing caused by user handling
Lost profits, indirect damages, or consequential damages

Your sole remedy for dissatisfaction is to discontinue using our site and return eligible products.

9. Indemnification

You agree to indemnify and hold Torque Works LLC harmless from any claims, damages, or expenses resulting from:

Your use of our site or products
Violation of these Terms
Misuse or unsafe application of industrial equipment

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their:

Content
Privacy practices
Accuracy
Terms or actions

Using external links is at your own risk.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes will be handled in California courts.

12. Changes to Terms of Service

Torque Works LLC may update these Terms at any time.
Changes take effect immediately upon posting.

Continued use of the site constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, contact us at:

Email: torqueworks.com@gmail.com
Phone: 559-389-3660